Customer Support Specialist

Job Type: Full Time (40hr/week)

General Description:

This position supplements and assists the Account Management Team in the on-going servicing and maintenance of current HEALTHeLINK participants.

Duties and Responsibilities:

  • Maintain the library of various customer and user documents and forms
  • Facilitate the set up, validation and maintenance of new and revised user accounts
  • Gather daily, weekly, and monthly operational performance statistics for management and stakeholder reporting
  • Assist in keeping the HEALTHeLINK client management tool up to date
  • Provide end-user training in the effective use of the HEALTHeLINK core applications
  • Provide operational support to the users of HEALTHeLINK services
  • Requires some travel to participant sites within the eight county, WNY area
  • Other duties as assigned

Work Experience and Skill Requirements:

  • Proficient with Microsoft Office (Work, Excel, and Outlook) required
  • Familiarity with the health care practice setting is helpful
  • Demonstrated ability to consistently and reliable perform duties in a timely fashion
  • Self-starter requiring limited supervision for the planning and execution of daily duties and responsibilities
  • Excellent communication skills, both written and verbal required
  • Experience with work environments subject to the HIPAA regulations preferred


  • Associates Degree or equivalent required

Physical Requirements:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Light physical effort in an office environment
  • Frequent computer use/data entry
  • Must be able to lift up to 20 pounds (files, paper boxes) periodically
  • Primary sedentary work with occasional bending and reaching
  • May be required to sit/stand for long periods of time

Please send resume and cover letter to