Operations Analyst I

Job Type: Full Time (40hr/week)

General Description:

This position is responsible for performing a number of key operational functions related to assuring the integrity and accuracy of exchanging data, user access controls, compliance and audit reviews and other activities necessary for the reliable and accurate functioning of the health information exchange. Responsible for the reliable execution of one or more business processes per HEALTHeLINK Policies and Procedures.

This position reports to the Senior Manager, Operations and Compliance.

Duties and Responsibilities:

  • Execute existing operational workflow processes in response to operational, stakeholder, or user needs that are compliant with HEALTHeLINK Policies
  • Process the daily inflow of patient consent forms and OCR scanning, as needed
  • Perform daily data management and validation functions from the clinical data sources to manage the integrity of the MPI (Master Patient Index) and the accurate attachment of clinical results to the appropriate patient
  • Perform investigations as to the appropriateness of access to patient clinical data in response to patient or stakeholder requests or internal audits
  • Participate in testing efforts to validate the functional operation of the exchange
  • Submit and update tickets related to issues and tasks
  • Assure patient PHI data that is handled within HEALTHeLINK is operationally secure and done so in a manner compliant with HEALTHeLINK Policies
  • Create daily, weekly, and monthly operational performance statistics and reports for management and stakeholder reporting
  • Provide operational support to the users of the services and the clinical data sources
  • Participate in HEALTHeLINK projects
  • Participate in HEALTHeLINK community events
  • Other duties as assigned

Work Experience and Skill Requirements:

  • Proficient with Microsoft Office (Word, Excel, and Outlook) required
  • Demonstrated ability to consistently and reliably perform duties in a timely fashion
  • Self starter requiring limited supervision for the planning and execution of daily duties and responsibilities
  • Health care experience preferred
  • Excellent communication skills, both written and verbal required
  • Experience with work environments subject to the HIPAA regulations preferred


  • Associates Degree or equivalent required

Physical Requirements:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Light physical effort in an office environment
  • Frequent computer use/data entry
  • Must be able to lift up to 20 pounds (files, paper boxes) periodically
  • Primary sedentary work with occasional bending and reaching

Please send resume and cover letter to resumes@wnyhealthelink.com