Patient Access to Data

Patients can contact HEALTHeLINK to request copies their medical records through a secure, electronic method, or through postal mail.  Depending on the amount of data and the delivery method (electronic or paper), the response time may vary. HEALTHeLINK will make every effort to respond to these requests in a timely and efficient manner.

To submit a request, please contact us through our Information Line or call us at (716) 206-0993 option 1, to guide you through the process.

Patients have the responsibility to protect the privacy and confidentiality of their personal health information (PHI) once it has been delivered to the destination of their choice. The HIPAA law does not apply to individuals, or most patient health record systems (PHRs) and personal apps. We encourage patients to be mindful of where and to whom PHI is shared.

Be safe and protect your health information: Mind the App!

  1. You have a right to your own health data.
  2. And a right to decide who it’s shared with.
  3. Some health apps are safer than others.
  4. Be safe and protect your health data.