Providing Help and Support

For help or questions regarding the use of HEALTHeLINK or to make changes to user accounts, contact our Help Desk at      1-877-895-4724 (716-842-6343) or email support@wnyhealthelink.com. 

The Help Desk is staffed on non-federal holidays Monday through Friday from 7:00 a.m. to 7:00 p.m. (EST), which are defined as business hours. 

During non-business hours, support is provided by on-call personnel. All callers to the Help Desk also have the option to leave a voicemail with a call back number.