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HEALTHeLINK™

Access to Patient Data

HEALTHeLINK has different ways for you to access patient data. 

We believe that patient data belongs to the patient. Therefore, patients should have easy and timely electronic access to their health records to support their health and wellbeing. Access to these records empowers patients to better coordinate care with their providers and health plans and ensures the accuracy of the information captured.

HIPAA Protection

The Health Insurance Portability and Accountability Act (HIPAA) establishes federal standards for protecting health information. While health care providers, health plans, and organizations acting on their behalf, such as HEALTHeLINK must comply with HIPAA, many organizations do not. Health information not covered by HIPAA includes data stored in personal mobile apps, shared on social media, or in personal health records not associated with a HIPAA-covered entity.

Before using third-party apps, research them thoroughly, read their terms of service and privacy policies, and ensure they align with your privacy preferences. Utilize non-profit resources like the CARIN Alliance to see if your consumer application abides by the CARIN Trust Framework and Code of Conduct.

For more information visit the Patient FAQ page.

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SELFII APP

At HEALTHeLINK, we simplify the process for patients to access their health records electronically, promoting their overall health and wellbeing. Real-time access to these records allows patients to coordinate care more effectively with their healthcare providers and health plans, ensuring timely and efficient management of their health.

HEALTHeLINK has teamed up with Selfii, an innovative and secure service for patient identity verification and electronic records access. This partnership offers you a straightforward and secure method to download your health data, which we receive from providers, hospitals, health plans, and other healthcare organizations. These entities share information for permitted purposes under HIPAA, as required by state or federal law, and as authorized. Selfii utilizes CLEAR® I.D. to verify your identity and grant you access to your health records.

To receive your health information, scan the QR Code below with your mobile device to get started. Detailed instructions can be found in our SELFII Access User Guide.

Need help scanning the QR code? Check out this how-to.

Contact Selfii Support for issues related to Selfii like logging in or I.D. verifications.

If you believe the data found is incorrect in any way, please contact the data supplier (e.g., Hospital, etc.) that collected that data from you, or contact HEALTHeLINK and we will provide you with contact information for that data supplier. HEALTHeLINK is only responsible for data correction or deletion if request comes directly from data supplier. Individual will need to contact the data supplier to update this information for amendment.

Disclosure: 6 years of data is currently available through this app. Looking for more? See the Special Requests tab below.

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We encourage everyone to use our electronic system to access their patient information. If you need additional assistance with minor data, proxy requests, or other questions, continue here. Please note that the data you receive from HEALTHeLINK will be limited to the information provided by its data sources.

Patients can also contact HEALTHeLINK to request a List of Disclosures (aka Audit Log) of which HEALTHeLINK Participant has accessed your records.

To submit a request, please contact us through our Information Line or call us at (716) 206-0993 option 1 during our normal business hours (Monday through Friday 8:30am-5:00pm ET) to guide you through the process. 

If you believe the data in HEALTHeLINK is incorrect in any way, please contact the data supplier (e.g., Hospital, etc.) that collected that data from you, or contact HEALTHeLINK and we will provide you with contact information for that data supplier. HEALTHeLINK is only responsible for data correction or deletion if a request comes directly from a data supplier. Individuals will need to contact the data supplier to update this information for amendment.

For Your Information: 

Patients are responsible for protecting the privacy and confidentiality of their personal health information (PHI) once it is delivered to their choice of destination. The HIPAA law does not apply to individuals, or most patient health record systems (PHRs) and personal apps. We encourage patients to be mindful of where and to whom PHI is shared.

Be safe and protect your health information with the Mind the App!

Don’t Forget!

You have a right to your own health data.
And a right to decide who it is shared with.
Some health apps are safer than others.
Be safe and protect your health data.