Click on the links below to view the training guides
HEALTHeLINK Training Guide
Overview of the proper utilization of HEALTHeLINK, including logging in, searching a patient, and viewing results.
Authorized Contact (AC) Portal Training Guide
Authorized Contact’s reference guide and best practices.
DUO Two Factor Authentication (TFA) Training Guide
DUO Security’s Two Factor Authentication Guide on how to setup and utilize each TFA method (phone, app, and fob).
Emergent Care Summary Training Guide
A PDF summary of selected clinical items within a user set range of dates that pulls specific data into a single document.
I-Stop Single Sign On Quick Reference Guide
Guide on how to use HEALTHeLINK’s direct access to the NYS Health Commerce System (HCS) Prescription Monitoring Program (PMP) for NYS registered prescribing medical professionals so they can view dispensed controlled substance prescription histories for their patients.
Medication Reconciliation & Medication Adherence Webinar
Webinar on the importance and use of an accurate and up to date medical reconciliation.
Minor Consent Announcement and Disclaimer
Explanation of change in NYS policy regarding minor consent collection for children ages 10-17 years old.
Veterans Administration (VA) Query Training Guide
How to launch a VA query and view patient results.
Secure Messaging Training Guide
How to access and utilize HEALTHeLINK’s secure messaging application, including the management of patient alerts (if applicable for practice).
Statewide Patient Record Lookup (sPRL) Training Guide
How to view and access patient records from other Qualified Entities in NYS that are outside of the HEALTHeLINK WNY Region.
Helpful information and troubleshooting points for everyday HEALTHeLINK usage.