HEALTHeCOMMUNITY Portal: Authorized Contact (AC) Portal Training Guide
Authorized Contact’s reference guide and best practices.
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HEALTHeCOMMUNITY Portal: DUO Two Factor Authentication Training Guide
DUO Security’s Two Factor Authentication Guide on how to setup and utilize each TFA method (phone, app, and fob).
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HEALTHeCOMMUNITY Portal: Secure Messaging Training Guide
How to access and utilize HEALTHeLINK’s secure messaging application, including the management of patient alerts (if applicable for practice).
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HEALTHeLINK: Additional Tips
Helpful information and troubleshooting points for everyday HEALTHeLINK usage.
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HEALTHeLINK: Compliance Training PowerPoint
What you SHOULD and SHOULD NOT do as a HEALTHeLINK user.
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HEALTHeLINK: I-Stop Single Sign On Quick Reference Guide
Guide on how to use HEALTHeLINK’s direct access to the NYS Health Commerce System (HCS) Prescription Monitoring Program (PMP) for NYS registered prescribing medical professionals so they can view dispensed controlled substance prescription histories for their patients.
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HEALTHeLINK: Managing Patient Consent Guide
Overview on how to properly capture and update patient consent.
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HEALTHeLINK: Patient Record Look-Up Training Guide
Overview of the proper utilization of HEALTHeLINK, including logging in, searching a patient, and viewing results.
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HEALTHeLINK: Statewide Patient Record Lookup (sPRL) Training Guide
How to view and access patient records from other Qualified Entities in NYS that are outside of the HEALTHeLINK WNY Region.
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HEALTHeLINK: Veterans Administration (VA) Query Training Guide
How to launch a VA query and view patient results.
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