Click on the links below to view the training guides
HEALTHeLINK Training Guide
Overview of the proper utilization of HEALTHeLINK, including logging in, searching a patient, and viewing results.
AC Portal Training Guide
Authorized Contact’s reference guide and best practices.
DUO Security (TFA) Implementation Guide
DUO Security’s Two Factor Authentication Guide on how to setup and utilize each TFA method (phone, app, and fob).
Emergent Care Summary Training Guide
A PDF summary of selected clinical items within a user set range of dates that pulls specific data into a single document.
I-Stop Single Sign On Quick Reference Guide
Guide on how to use HEALTHeLINK’s direct access to the NYS Health Commerce System (HCS) Prescription Monitoring Program (PMP) for NYS registered prescribing medical professionals so they can view dispensed controlled substance prescription histories for their patients.
Medication Reconciliation & Medication Adherence Webinar
Webinar on the importance and use of an accurate and up to date medical reconciliation.
Minor Consent Announcement and Disclaimer
Explanation of change in NYS policy regarding minor consent collection for children ages 10-17 years old.
Performing a VA Query Training Guide
How to launch a VA query and view patient results.
Resident Tip Sheet
Overview of HEALTHeLINK and best practices for medical residents.
Secure Messaging Quick Setup
How to access and utilize HEALTHeLINK’s secure messaging application, including the management of patient alerts (if applicable for practice).
Statewide Patient Record Lookup (sPRL) Training Guide
How to view and access patient records from other Qualified Entities in NYS that are outside of the HEALTHeLINK WNY Region.
Helpful information and troubleshooting points for everyday HEALTHeLINK usage.
42 CFR Part 2 Materials
SAMHSA and OASAS:
SAMHSA Part 2 FAQs
Frequently asked questions and fact sheets regarding the Substance Abuse Confidentiality Regulations.
SAMHSA 2017 Final Rule
2017 Final Rule that updated the Confidentiality of Alcohol and Drug Abuse Patient Records regulations to facilitate information while addressing privacy concerns of patients seeking treatment for a substance use disorder.
SAMHSA 2018 Final Rule
This final rule addresses the prohibition on re-disclosure notice by including an option for an abbreviated notice and ensures accuracy and clarity in SAMHSA’s regulations.
Final Rule Comments and SAMHSA Responses
Comments and responses to the SAMHSA Final Rule.
OASAS Provider and Program Search
Office of Alcoholism and Substance Abuse Services’ participating provider and program search.
HEALTHeLINK FAQs and Request for Access:
HEALTHeLINK Part 2 Strategy FAQs
Overview of 42 CFR Part 2 as it pertains to HEALTHeLINK and how access to view this sensitive information is granted and maintained.
HEALTHeLINK Part 2 Strategy Presentation
PowerPoint presentation on 42 CFR Part 2 and the connection with HEALTHeLINK.
Request for Access to Part 2 Data
Explanation of how to gain access to 42 CFR Part 2 Data in HEALTHeLINK and the appropriate usage of this access.
Please remember to turn on your sound
Managing Patient Consent
This video demonstrates how to manage HEALTHeLINK patient consent from the HEALTHeNET application.
Complete Training Video
This video is a compilation of the 11 individual videos below and intended to serve as a complete end to end training video. The individual videos below can be used to review individual transactions available through HEALTHeLINK.
Logging into the HEALTHeCOMMUNITY Portal
This video demonstrates how to log into the HEALTHeCOMMUNITY Portal to access HEALTHeLINK.
Searching for a Patient
This video demonstrates how to search for a patient in HEALTHeLINK.
Determining Consent Status
This video shows a user how to determine a patient’s current HEALTHeLINK consent status.
Viewing and Navigating the Patient Summary Page
This video provides an overview of the patient summary page in HEALTHeLINK.
Personalizing the Patient Summary View
This video will demonstrate how you can “personalize” your view of the patient summary page.
Opening an Encounter
This video provides an overview of encounters contained in HEALTHeLINK.
Opening a Clinical Result
This video demonstrates opening and viewing a clinical result.
Printing a Single or Multiple Results
This video demonstrates the printing of results from the application.
Sharing a Single or Multiple Records to a Connected EHR
This video shows a user how to forward or share a record or multiple records to a connected EHR.
Completing a Medication History Query
This video will demonstrate a medication history query through HEALTHeLINK.
Next Patient / Logout
This video covers moving on to another patient or logging out when you are done.