Skip to content

The Value of HEALTHeLINK.

HEALTHeLINK has conducted several studies in recent years to demonstrate the value and benefits of health information exchange. Learn more below. 

Study shows better patient outcomes in CPC+ practices utilizing population health management tools.

October 2022 – HEALTHeLINK with support from the Milbank Memorial Fund, conducted a study to examine if population health analytics helped to improve care quality and efficiency in primary care practices enrolled in the Centers for Medicare and Medicaid Services’ (CMS) Comprehensive Primary Care Plus (CPC+) program. CPC+ is a federal program that provided resources and incentives for primary care providers to improve quality, access, and efficiency of care. 

The study results show that when a population health management tool and a value-based payment (VBP) model such as CPC+ are in place at the same time, practices tend to have significantly better outcomes as compared with instances where only one or none of the programs are in place. 

Study results show decreases in patient readmissions and emergency visits through physician practice integration of HIE.

January 2020 – HEALTHeLINK, in cooperation with a researcher at University of Connecticut and Brookings Institution’s Center for Technology Innovation, conducted a study to examine whether integration of health information exchange (HIE) services into medical practices’ workflow would have an impact on emergency department (ED) visits and unplanned 30-day readmission amongst patients who were treated at the practice. 

Prior to the start of the pilot study, HEALTHeLINK first shadowed several practices to observe current workflows and gain insight into how they were currently gathering clinical information and potential ways HIE utilization, especially notifications, could save time in obtaining relevant patient records and test results. This resulted in the development and implementation of a training program at the pilot practices. When practices were trained on how to efficiently utilize and integrate the HIE into their daily workflow, the pilot concluded that the rate of unplanned hospital readmissions was reduced 10.2% and the rate of ED visits was reduced 13.3%. In addition, participating study practices saved up to seven hours a week in chart preparation and pre-visit planning and experienced a reduction of up to 40 minutes in patient cycle time when utilizing HIE. As a result of this study, HEALTHeLINK developed a practice workflow toolkit to assist practices with increased integration of HIE into their office workflow. 

Study quantifies benefits for Erie County Department of Health when using HEALTHeLINK for STI reporting and treatment.

October 2017 – By leveraging HEALTHeLINK, the Erie County Department of Health (ECDOH) noticed significant improvements in being able to improve its sexually transmitted infections (STI) case reporting, treatment, contact tracing, and prevention. With HEALTHeLINK, ECDOH was able to significantly increase both reported chlamydia and gonorrhea treatment rates to more than 90% in 2013, only one year after routine HEALTHeLINK utilization. 

Compiled in cooperation with RTI International, the study also highlights the time savings associated with HEALTHeLINK usage. ECDOH was able to expand its area of disease investigation without any increase in work hours or budget and expand disease control and partner services to additional residents who may have been missed prior to HEALTHeLINK use. 

In addition to STIs, ECDOH also uses HEALTHeLINK to investigate cases of hepatitis B, tuberculosis and potential rabies exposures as well as using clinical data to measure overall population health and target disease areas that may need further education or access to treatment. 

Brookings Institution study of HIE use in emergency department reveals significant reduction in laboratory tests and radiology exams.

May 2015 – Researchers at the Brookings Institution in cooperation with HEALTHeLINK, conducted a pilot study to examine the impact of the use of health information exchange (HIE) technology on reducing laboratory tests and radiology examinations in emergency departments (EDs) at three area hospitals. The results of the pilot, which were recently published in the Journal of the American Medical Informatics Association and the Center for Technology Innovation at Brookings, show a significant reduction in the duplication of tests. According to study results, querying HEALTHeLINK’s HIE in the ED setting resulted in a reduction in ordering of laboratory tests and radiology exams. 

    • In the first ED setting, accessing patients’ information within HEALTHeLINK, led to a 52% reduction in the estimated number of laboratory tests and a 36% reduction in the estimated number of radiology exams. 
    • In the second ED setting, having clinically relevant patient information resulted in a 25% and 26% reduction in the estimated number of laboratory tests and radiology exams. 
    • Finally, the third ED setting was associated with a 47% reduction in the estimated number of radiology exams. Querying the HIE in this setting did not affect the total number of laboratory orders as patients were being seen for cardiac and neurovascular issues which require new laboratory tests regardless of past results. 

Study of duplicate CT scans show promise of health information exchange.

February 2014 – HEALTHeLINK recently conducted an analysis of the number of multiple computed tomography (CT) scans ordered for the same patient and on the same body part within six months utilizing clinical data available within its HIE.  Some of HEALTHeLINK’S key findings include:

  • Approximately 90% of the 2,763 potentially unnecessary duplicative CT scans were ordered by physicians who either never or infrequently used HEALTHeLINK.
  • About 50% of the patients who had a duplicative CT scan had already consented to have their information accessed through HEALTHeLINK by their treating providers.
  • More than 95% of the identified potentially unnecessary CT scans were done in a hospital setting.
  • The lost opportunity to utilize HEALTHeLINK before ordering a CT scan could have resulted in savings in the health system of approximately $1.3 million.