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HEALTHeLINK™

Access to Patient Data

HEALTHeLINK has different ways for you to access patient data. 

We believe that patient data belongs to the patient. Therefore, patients should have easy and timely electronic access to their health records to support their health and well-being. Access to these records empowers patients to better coordinate care with their providers and health plans and ensures the accuracy of the information captured.

HIPAA Protection

The Health Insurance Portability and Accountability Act (HIPAA) establishes federal standards for protecting health information. While health care providers, health plans, and organizations acting on their behalf, such as HEALTHeLINK must comply with HIPAA, many organizations do not. Health information not covered by HIPAA includes data stored in personal mobile apps, shared on social media, or in personal health records not associated with a HIPAA-covered entity.

Before using third-party apps, research them thoroughly, read their terms of service and privacy policies, and ensure they align with your privacy preferences. Utilize non-profit resources like the CARIN Alliance to see if your consumer application abides by the CARIN Trust Framework and Code of Conduct.

For more information visit the Patient FAQ page.

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Patients can contact HEALTHeLINK to request copies of their medical records through a secure, electronic method, or through postal mail. Depending on the amount of data and the delivery method (electronic or paper), the response time may vary. HEALTHeLINK will make every effort to respond to these requests in a timely and efficient manner.

Patients can also contact HEALTHeLINK to request a List of Disclosures (aka Audit Log) of which HEALTHeLINK Participant has accessed your records.

To submit a request, please contact us through our Information Line or call us at (716) 206-0993 option 1 during our normal business hours (Monday through Friday 8:30am-5:00pm ET) to guide you through the process. 

If you believe the data in HEALTHeLINK is incorrect in any way, please contact the data supplier (e.g., Hospital, etc.) that collected that data from you, or contact HEALTHeLINK and we will provide you with contact information for that data supplier. HEALTHeLINK is only responsible for data correction or deletion if a request comes directly from a data supplier. Individuals will need to contact the data supplier to update this information for amendment.

For Your Information: 

Patients are responsible for protecting the privacy and confidentiality of their personal health information (PHI) once it is delivered to their choice of destination. The HIPAA law does not apply to individuals, or most patient health record systems (PHRs) and personal apps. We encourage patients to be mindful of where and to whom PHI is shared.

Be safe and protect your health information with the Mind the App!

Don’t Forget!

You have a right to your own health data.
And a right to decide who it is shared with.
Some health apps are safer than others.
Be safe and protect your health data.